Frequently Asked Questions

We sell downloadable digital design files, both 2D and 3D, for lighting projects. We do not sell or ship physical products.

After payment is confirmed, we email a secure download link to the address you used at checkout. It usually arrives within a few minutes.

Check your spam or promotions folder and confirm your email address was entered correctly. If nothing arrives within 30 minutes, contact [email protected] with your order number and we will resend it.

No. All products are digital downloads, so there are no shipping costs or delivery times.

Each product page lists the formats included. Multi-part products are delivered as ZIP archives.

Yes, you may use purchased files in your own design and production projects. You may not resell, redistribute or share the original files. See our Terms of Service for the full license.

Because files are digital, refunds are offered when a file is corrupt, does not match its description, was not delivered or was charged twice. Contact us within 14 days. See our Return Policy for details.

Links remain active so you can re-download your files. If a link stops working, contact us and we will reissue it.

Payments are processed securely by third-party providers. The available methods are shown at checkout. We do not store your full card details.

You need software that can open the file formats listed on the product page. Check the format details before buying.

Email [email protected], or write to TPG LIGHTING LLC, 4186 Incubator Ct, Sanford, FL 32771.

We are operated by TPG LIGHTING LLC at 4186 Incubator Ct, Sanford, FL 32771.